State Farm® Insurance Agent Kathy Thurmond-Edwards

"Absolutely the best insurance agents! Our family has been blessed by these wonderful people. They have always treated us so kindly and offer us wonderful customer service! Above and beyond! Plus, we have lots in common of high school days and living in Whitehaven. Thank you to a great team!"

"Excellent service!"

"My agent was very helpful and gave me the service that I expected. I was extremely pleased with her knowledge and her timely service."

"I have been a client of Kathy Thurman Edwards for many years, and she consistently provides an exceptional, personalized experience. Kathy truly cares about her clients; she takes the time to explain complex details clearly and ensures I am always well-positioned. Our annual reviews feel like sitting down with family, especially since she always asks about my children, that are now grown. LOL

Furthermore, the office staff is top-notch—especially Kyle at the front desk, who is always warm, helpful, and professional. It is rare to find a team that delivers both expertise and such genuine kindness. Highly recommended!"

"Kathy Thurmond Edwards is family to us. She’s been an amazing agent and friend. She has an amazing staff we love all of them and would love to send out a huge thank you, to Amber Ray for always getting me all my docs and questions answered to quickly."

"I really appreciate her staff being always ready to support and assist when needed. Velma has always been a lifesaver when needed. Every time I call she is always will to assist and help when needed. Thank you Velma for always being there for me and look forward to working with you more in the future."

"I've been a customer for 30 years and service has always been friendly, efficient and easy. Love the team Kathy has put together!!"

"The best agency with the best agents by far! Always available to help with a great attitude! My agent Nicki goes above and beyond without hesitation! GO SEE HER!"

"Kathy and team are awesome! I have been with them for 25+ years. Whenever I have a question or problem regarding insurance they are always my first thought and last stop! I have to give a special shout-out and thank you to Amber who recently got me a $400 refund based on an upgraded shingle I chosen when I got my new roof, which practically paid for the upgrade, and will be a big savings in the years to come. Great service and always a helpful!"

"I have been with state farm for years and I always come in and sit with Nicki Reed to go over any and everything I need help with. She is there for you and the sweetest person you will meet. I love that she is patient when working with you!"

"Velma Hayslett my State Farm Customer Service Representative was such a big help to me today with my auto claim! She was very thorough & answered all my questions!"

"I worked Jake and it was a great experience. He was very informative and made the process super easy. He was also able to save me money from my previous policy."

"Nicki gave an outstanding
Service. She was direct and precise with the information that provided to me. The whole office crew were very polite.
It made me feel like I was a part of the business or family.
I would definitely recommend
Everyone to come to state farm insurance for coverage of their property."

"Called the office ,Shellee set appointment with Nicki. Office very easy to find. Met wonderful Kyle. Met with wonderful Nicki and met Jake from State Farm, he even waved at me"

"My experience with EVERYONE at Kathy’s has been so great! My mom has been with them for years and has spoken so highly when it was time to set up car and renters insurance on my own so I knew I would def get a quote from them as well as getting quotes from other insurance providers. After speaking with other agents at other providers I was so pleased with Valarie’s service there was no question who I would set up my policy with! Every question I had was answered clearly. Also, being relatively new to getting insurance set up I had questions that I felt like maybe stupid to ask, but Valerie never made me feel like I was asking a dumb question (that wasn’t the case for other insurance companies) and made sure that I understood my policy clearly and fully.

Thank you guys so much for all of your help! And Valarie keep up the great customer service!!"

"I absolutely love State Farm. My Rep niki makes you feel like family and is a joy to work with. I highly recommend State Farm for your home and auto needs."

"Nicki was outstanding. She really made insurance shopping a pleasant experience. Thank you for making sure that I had everything that I needed. Nicki’s customer service is amazing. I love being treated like I matter where I spend my money and she was fantastic. Thanks and keep up the amazing work."

"Kathy, Jake, and the rest of the gang are the best of the best."

"I’m not one to do reviews but I needed to thank my gals Amber and Valerie. I don’t know where to start all I can say is that there isn’t a situation where Amber and Valerie aren’t immediately on top of it!! I am so thankful for their support and how they make it seem like a breeze. Props to these gals. Excellent service as well as ABOVE AND BEYOND CUSTOMER SERVICE.
Price is reasonable but their service and commitment is priceless!"

"I can’t say enough good things about this agency! From the moment I became a customer, Kathy's team was incredibly responsive, professional, and genuinely cared about finding the best coverage for me. They take the time to explain all my options in a way that was easy to understand and never made me feel rushed or pressured.

If you’re looking for an insurance agency that is knowledgeable, friendly, and focused on what’s best for you, this is the place to go. I highly recommend them!"

"I am currently writing this review for my mother! My mother’s house recently flooded, and I can’t say enough about the support we’ve received from Kathy Thurmond-Edwards’ office. Valerie and Amber, our agents, have been incredibly helpful throughout the process of filing a claim. They’ve guided us step by step, answered every question, and most importantly, have been patient during a very stressful time. Their professionalism and kindness made a difficult situation much easier to handle. I’m very grateful for their support and highly recommend this team for anyone needing home insurance."

"I have been a state farm customer for years. My representative is Nicki Reed. Nicki has always been such a wealth of knowledge over the years and has always been so helpful. I recently had to file a claim. I felt like I was dealing with a friend, not an insurance representative . She followed up with me daily. I was unsure about the paperwork. Nicki suggested I come to the office and she would help me with it. She not only helped me with the paperwork, she called the home office, verified there was nothing else needed. She sent the paperwork electronically and made sure they had received the paperwork before she hung up. I could go on and on about how helpful Nickie has always been over the years. If anyone is looking for an awesome insurance representative, I would highly recommend Nicki."

"Kathy has a great staff and they are just the best, They have taken good care of me with all my insurance needs. Amber and Valerie are two of the best agents I know. Kathy is also just the best"

"Where do I start this week was so stressful for me with getting my tag renewal situation squared away and getting my insurance started. Let's just say I am overly grateful and pleased with Ms Velma and also Jake. From start to finish Jake got right on it and helped set up my policy personality was 10/10 I was so happy because in today's time people are just not as pleasant as they use to be. And to finish it Ms. Velma came right in and finished everything put the icing on the cake lol she helped me get a problem solved and sent in my documents for me and kept me updated through out the whole process this is what you call customer service. If you ever considering a insurance company to go with keep them in mind they will most definitely make you feel like family."

"Huge props to Jake M for helping me navigate my recent claim. The way he moved through everything truly set me at ease and made a potentially awful situation so much easier to handle… I am deeply appreciative of him... Cool, calm, and in control of the process, he was fantastic. I know it’s a waiting game at this point, but again, the way he handled it all has greatly reduced my stress. Thank you so much Jake..."