State Farm® Insurance Agent Kathy Thurmond-Edwards

"Always enjoy my visit with Nikki in Memphis she is very helpful and nice . Love the entire staff."

"I hit a deer on my motorcycle and am fortunate to not be injured very bad. I was concerned about replacing the motorcycle and how the insurance would work out. However, State Farm came though for me! I am pleased with the settlement after the bike was totaled and was able to replace my motorcycle within a few weeks!! I am ready to ride again!! Thank You State Farm, Jenny and Nicki !!"

"Jake was so helpful! He answered every question I had and made the process easy!"

"Highly recommend speaking with Jake, he was very helpful and made the process very smooth for me. Customer service is 10/10."

"I am amazed by the level of personal contact and interest that this agency surrounds me with."

"I needed help installing the drive safe and save app on my husband's car. Kyle talked me through it when I couldn't get to the screen I needed. I couldn't have done it without him."

"I have been with State Farm and with Kathy Thurmond-Edwards for many years. She runs a great office. My recent policies review with Shelle went very smoothly. She was so helpful, answered all my questions, and a pleasure to work with."

"I really really appreciate everything State Farm has done for my family and I over the years,. Nothing but good vibes and positive out comes!! Thank you Val and the whole team!!"

"Kathy is amazing and her agents are awesome! Always gives you the beat rates and explains everything. I will say it's the best State Farm office around!"

"Looking for someone who will always have your back? Look no further...the folks at Kathy Thurmond-Edwards' office of State Farm Insurance know what to do to make your life a bit easier to manage. I recently followed Velma Hayslett from her former State Farm office to Kathy's office - and can highly recommend their services for anyone looking for competency and excellence in customer service."

"Nicki Reed is the absolute best! She got me set up super quickly then kept me fully informed every step of the way! I had a lot of legal stuff and paperwork things happening and needed insurance docs TWICE, and she was absolutely on point both times. I'm so glad one of my besties sent me to her."

"Loved talking to Jake from State Farm haha! He was incredibly patient with me over the course of several months as I considered switching to State Farm. It was nice to talk to someone local too."

"I have had State Farm Insurance my entire adult life. I just recently changed my agent to Kathy because my other agent was in another city. After meeting with Nicki Reed about my policies and after making some changes, I felt really at ease due to the professional and personal way I was treated. If you’re thinking about insurance, I strongly encourage you to check with Kathy Thurman Edwards agency."

"Kathy Thurmond Insurance Company and ALL employees ROCK😎😎"

"The team at this office could not be better. I was having an issue getting insured for my first time home purchase due to a prior claim on the home that no one else could handle. They cut right through in minutes. And then matched my car insurance rate and bundled it to the home - cutting hundreds of dollars off the home policy as a result. Calls are always answered throughly and if an agent needs to call me back they are always prompt and on top of the details. AND THEY LISTEN to everything you feel you need to share with empathy and understanding."

"(Nikki) Very professional and her Customer Service skills are impeccable!! 800 numbers forget about’em … I can call Nikki directly or leave a message and she responds promptly. Focused and driven matter not the situation. Knowledgeable of the subject matters and always let it be known of my options. Nikki treats me as if I’m her only client and for that I’m very grateful. KUDOS to you Nikki!!!….as always Thanks for taking care of me!!!"

"Wonderful service. Everyone in the office is helpful and I highly recommend them!"

"Kyle and Nicki are fantastic! Pleasure to work with!!"

"Nicki and Jenny are the best people as agents u guys holds the best customer service and that’s y am still apart of the State Farm family since 2017"

"Getting new insurance with State Farm was one of the most pleasant experiences ever! Valerie is my insurance rep and she made the whole process easy and enjoyable. This office location has some of the nicest people; Velma,Kyle, Jenny just to name a few. You don’t feel like a customer, you feel like one of the family! I will always suggest this State Farm to all my friends and family!!"

"Had great and fast service"

"My fiance; who has a squeaky clean record, works in the hospital at St Jude, and been a State Farm client since they were a teen (12 years almost); was just told by this agent's assistant that the reason their insurance rate went up is because of Memphis. She then rudely told them that the only way to avoid it is to move out of Memphis. I recommend going to a different agent whose assistant won't be rude and tell you to move out of the city for a better rate. Would give a 0 if we could. Seriously, hire a better assistant."

"Staff was extremely condescending and unhelpful when I called with a very basic question, then tried to explain my own line of work to me. I also got a rant about COVID. Ultimately I was told that if I wasn't happy with prices, I should move out of the state. Thanks, State Farm."

"Super friendly, spoke with Velma and Jake, and they helped save me literal thousands on home and auto bundling. Will definitely proudly recommend for the future!"

"Prompt, efficient service. Thank you."