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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Erin Benfield

July 18, 2024

5  out of  5 rating by Erin Benfield
"Loved talking to Jake from State Farm haha! He was incredibly patient with me over the course of several months as I considered switching to State Farm. It was nice to talk to someone local too."
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Kenneth Dold

July 12, 2024

5  out of  5 rating by Kenneth Dold
"I have had State Farm Insurance my entire adult life. I just recently changed my agent to Kathy because my other agent was in another city. After meeting with Nicki Reed about my policies and after making some changes, I felt really at ease due to the professional and personal way I was treated. If you’re thinking about insurance, I strongly encourage you to check with Kathy Thurman Edwards agency."
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p gooch

July 11, 2024

5  out of  5 rating by p gooch
"Kathy Thurmond Insurance Company and ALL employees ROCK😎😎"
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Adam White

July 6, 2024

5  out of  5 rating by Adam White
"The team at this office could not be better. I was having an issue getting insured for my first time home purchase due to a prior claim on the home that no one else could handle. They cut right through in minutes. And then matched my car insurance rate and bundled it to the home - cutting hundreds of dollars off the home policy as a result. Calls are always answered throughly and if an agent needs to call me back they are always prompt and on top of the details. AND THEY LISTEN to everything you feel you need to share with empathy and understanding."
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Dave Brown

June 27, 2024

5  out of  5 rating by Dave Brown
"(Nikki) Very professional and her Customer Service skills are impeccable!! 800 numbers forget about’em … I can call Nikki directly or leave a message and she responds promptly. Focused and driven matter not the situation. Knowledgeable of the subject matters and always let it be known of my options. Nikki treats me as if I’m her only client and for that I’m very grateful. KUDOS to you Nikki!!!….as always Thanks for taking care of me!!!"
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Karen Palmer

June 21, 2024

5  out of  5 rating by Karen Palmer
"Wonderful service. Everyone in the office is helpful and I highly recommend them!"
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AR StaffHealth

June 18, 2024

5  out of  5 rating by AR StaffHealth
"Kyle and Nicki are fantastic! Pleasure to work with!!"
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Jowaine Jackson

June 18, 2024

5  out of  5 rating by Jowaine Jackson
"Nicki and Jenny are the best people as agents u guys holds the best customer service and that’s y am still apart of the State Farm family since 2017"
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Jenny Rainey

June 18, 2024

5  out of  5 rating by Jenny Rainey
"Getting new insurance with State Farm was one of the most pleasant experiences ever! Valerie is my insurance rep and she made the whole process easy and enjoyable. This office location has some of the nicest people; Velma,Kyle, Jenny just to name a few. You don’t feel like a customer, you feel like one of the family! I will always suggest this State Farm to all my friends and family!!"
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Otto Marais

June 18, 2024

5  out of  5 rating by Otto Marais
"Had great and fast service"
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Joe Garrett

June 17, 2024

1  out of  5 rating by Joe Garrett
"My fiance; who has a squeaky clean record, works in the hospital at St Jude, and been a State Farm client since they were a teen (12 years almost); was just told by this agent's assistant that the reason their insurance rate went up is because of Memphis. She then rudely told them that the only way to avoid it is to move out of Memphis. I recommend going to a different agent whose assistant won't be rude and tell you to move out of the city for a better rate. Would give a 0 if we could. Seriously, hire a better assistant."
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M. Kaplan

June 17, 2024

1  out of  5 rating by M. Kaplan
"Staff was extremely condescending and unhelpful when I called with a very basic question, then tried to explain my own line of work to me. I also got a rant about COVID. Ultimately I was told that if I wasn't happy with prices, I should move out of the state. Thanks, State Farm."
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Erika Lira

June 12, 2024

5  out of  5 rating by Erika Lira
"Super friendly, spoke with Velma and Jake, and they helped save me literal thousands on home and auto bundling. Will definitely proudly recommend for the future!"
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Paul Barclay

June 10, 2024

5  out of  5 rating by Paul Barclay
"Prompt, efficient service. Thank you."
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Evelyn Phillips

June 8, 2024

5  out of  5 rating by Evelyn Phillips
"My experience with Kathy Thurmon-Edwards State Farm Inurance Agency as a new client was a pleasurable one. My first contact person was with Valerie Meitzler, Account Representative who had a very welcoming voice and delightful personality. This made me feel welcome and it confirmed that I had called the right inurance agency. Valerie was also very informative and patience . She made me feel important and valued as a potential client as she answered and explained in detail all of my questions. I'm looking forward to having a "tremendous" relationship with this agency in the future and I'm confident that I made the right decision. Evelyn Phillips Happy New Client"
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Lindsay Gordon

June 5, 2024

5  out of  5 rating by Lindsay Gordon
"Jake @ State Farm! The legend is real! Jake helped me take care of my life insurance needs. He worked quickly, told me everything I needed to know, and got the entire process knocked out in under half an hour. Not only did he listen to my needs & expectations, he exceeded all of them by delivering the perfect coverage for myself & my family. It should be noted that he is no one trick pony! After handling my life insurance, he helped me with my home coverage, as well. He made expert recommendations to ensure that all my concerns were covered & put to rest. State Farm, Kathy & her team are the best in the city! I recommend this agency to anyone in the market for trustworthy, dependable expertise in insurance and financial planning. Thank you, Jake! (It should also be noted that during claim frustrations, Kathy reigns supreme!)"
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ethan Lackey

June 5, 2024

5  out of  5 rating by ethan Lackey
"Nicki is always helpful and friendly. She listens to my needs and then makes great suggestions. I like that I deal directly with her each time instead of someone unfamiliar with my account."
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Noah Stewart

June 4, 2024

5  out of  5 rating by Noah Stewart
"They have a friendly and positive attitude. If you come to their office in person, they offer you a drink such as sprite or coffee. If you need understanding with anything they are willing to help. They give rewards for safe driving. Their policy is affordable."
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Win Loeb

June 3, 2024

5  out of  5 rating by Win Loeb
"Jake M (with State Farm) is an absolute ROCKSTAR! If you’re in need of an insurance policy, reach out to State Farm and ask for Jake M!"
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joe larkins

May 22, 2024

5  out of  5 rating by joe larkins
"Customer service is NOT dead, at least when it come to State Farm and my longtime agent Kathy Thurmond Edwards and specifically Kyle. He helped me out with my request in short order. He rocks…she rocks,"
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Tony Sovian

May 10, 2024

5  out of  5 rating by Tony Sovian
"I was calling to Pay for my auto insurance. Kyle was helping me. He was cordial, friendly and helpful. Thank you State Farm."
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Maïté Williams

May 2, 2024

5  out of  5 rating by Maïté Williams
"I've been a customer of Kathy's company for 20+ years, and it's still one of the best that I have ever dealt with. Customer service is exceptional. You are part of their family and are always treated with kindness, courtesy, honesty, and respect. Thank you so much for having taken such great care of me throughout the years! 😊"
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Peggie Armstrong

May 2, 2024

5  out of  5 rating by Peggie Armstrong
"Great!!! Everyone is awesome, But Kyle words can’t explain the amount of love & service he gives, So keep on keeping on! My State Farm Family!!!😁♥️👍🏾"
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Ryan Ware

April 30, 2024

5  out of  5 rating by Ryan Ware
"I had a problem with my TN/AR insurance and Jake was able to help me in the office same day."
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April 25, 2024

5  out of  5 rating by Jane
"They are always friendly and knowledgeable."