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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Bonnie Campbell

November 18, 2023

5  out of  5 rating by Bonnie Campbell
"Nicki was very professional and knowledgeable. She thoroughly explained everything to us. I highly recommend this agency."

Sara Vehling

November 17, 2023

5  out of  5 rating by Sara Vehling
"I can only give the team at Kathy Thurmond Edwards 5 stars however , 5 stars is NOT ENOUGH! Working with Kyle and Jenny MADE MY DAY! They were SO KIND and SO HELPFUL! I look forward to doing future business bc of them!"

Darlene Hamilton

November 10, 2023

5  out of  5 rating by Darlene Hamilton
"Great service Kyle"

Mary Deko

November 7, 2023

5  out of  5 rating by Mary Deko
"The experience was cordial, professionsl and a feel of dealing with family and getting my needs met. God bless Kathy and her staff."

Barbara Jones

November 7, 2023

5  out of  5 rating by Barbara Jones
"We are so appreciate of the wonderful customer service of their staff. They are always willing to help!"

Kim Daniels

November 4, 2023

5  out of  5 rating by Kim Daniels
"Andrew Raoch Was very helpful and knowledgeable.... Answered every single question I had and more. He was very patient with me as I am new to this process. Thank you Andrew for everything that you've done. I truly appreciate you. I highly recommend Andrew .... You will not be disappointed."

Lisa Earl

November 3, 2023

5  out of  5 rating by Lisa Earl
"I have had the best experience with the most helpful people at the Kathy Thurmond-Edwards Office of State Farm. I would like to especially thank Jenny Wolf, who has made storm damage more bearable. Kyle is great to talk to when I call the Office."

becky cook

November 3, 2023

5  out of  5 rating by becky cook
"I called today to pay my insurance over the phone. The gentleman that answered my call was so helpful and truly delightful. Thank you for your help"

Richard Hudman

November 2, 2023

5  out of  5 rating by Richard Hudman
"Always nice and courteous, helped a ton with 16 year old son starting to drive sat down and went over insurance and road rules , great office, also staff is great Shelle was very helpful in pointing in the right direction"

Keith LeMar

November 1, 2023

5  out of  5 rating by Keith LeMar
"Outstanding customer service. Amber was extremely helpful and answered all my questions regarding insurance on my new car to replace the car that was stolen. The folks at Kathy Thurmond-Edwards are just fantastic. I highly recommend them!!"

Jermayne Ford

October 31, 2023

5  out of  5 rating by Jermayne Ford
"Thank you Jenny and Nikki for all you do. Your customer service is second to none. I was impressed with your professionalism and customer services. Thank you !! JFORD"

Lawrette Axley

October 27, 2023

5  out of  5 rating by Lawrette Axley
"Very attentive and prompt in providing service. I always find the staff invested in my needs."

Tina Boam

October 26, 2023

5  out of  5 rating by Tina Boam
"Kathy and her team are absolutely amazing! We would not know what to do without them!! 🩷🩷"

Tony Sovian

October 24, 2023

5  out of  5 rating by Tony Sovian
"I was calling to Pay for my auto insurance. Kyle was helping me. He was cordial, friendly and helpful. Thank you State Farm."

Gmama Gillmore

October 24, 2023

5  out of  5 rating by Gmama Gillmore
"I am a person and am treated like family by Kathy Thurman Edward's State Farm Team. They all have a way of lifting my spirit with compassionate care. Thanks from Gmama Gillmore !"

Lynn Stone

October 19, 2023

5  out of  5 rating by Lynn Stone
"Excellent service"

Marie Clifton

October 19, 2023

5  out of  5 rating by Marie Clifton
"Awesome...I am a long time member with Mrs Thurmond Edwards."

Terri Morgan

October 19, 2023

5  out of  5 rating by Terri Morgan
"The service quality I received from Nicki & Kyle was exceptional. I highly recommend them for all your insurance needs."

Kyle Dearen

October 19, 2023

5  out of  5 rating by Kyle Dearen
"I have been a client for more than 25 years and they are the best. Kathy Thurmond-Edwards is the best State Farm agent ever. Every time I call they are so professional and personable! Great job TEAM! Client FOREVER!"

Imh Buzz

August 31, 2023

5  out of  5 rating by Imh Buzz
"Kathy’s office is a pleasure to do business with, even when it’s business you don’t want to do. Always responsive, questions get answered quickly, and always a pleasant encounter. I cannot recommend Kathy Thurmond-Edwards enough!!"

Sharon Bomar

August 29, 2023

5  out of  5 rating by Sharon Bomar
"We spoke with Nikki today and we changed insurance for both Car and renters. She was very helpful and friendly. Very knowledgeable. We are glad we changed to state farm."

Darrin McBee

August 4, 2023

5  out of  5 rating by Darrin McBee
"Nicki at Kathy Thurmond Edwards has really impressed me with her attention to detail and genuine care she gives to her customers. She has helped me with coverage on my vehicles and home, and has even reached out to me with suggestions to better protect my assets and budget. With customer service feeling more and more like it is falling by the wayside these days, Nicki does it the old fashion way by actually getting to know her customers and what their concerns are."

Amy Mathis

July 24, 2023

5  out of  5 rating by Amy Mathis
"Every interaction with this team is incredibly professional, effective and resolution-oriented. Our most recent interaction involved Lacee Wilson, a great listener and partner in understanding options and making the best decisions. Thanks Lacee!"

Bambi LaFont

July 18, 2023

5  out of  5 rating by Bambi LaFont
"My husband and I had a critical issue which needed to be addressed immediately. We stopped in State Farm’s office to speak with Nicki, our agent. Between Nicki and Jenny, after an hour and a half, they had the problem resolved. They are both wonderful. They worked through their lunch hour to assist us. They went out of their way with smiles on their faces! Such a pleasant change from other businesses."

Sarah Haney

July 11, 2023

5  out of  5 rating by Sarah Haney
"Kathy’s team is proactive and incredibly kind. I’m thankful to have this team to call when I need them!"