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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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tyra shaw

August 10, 2026

5  out of  5
rating by tyra shaw
"My family and I have been with State-Farm, for 16 years. Kathy and her team, are absolutely amazing. Everyone is so helpful. Their great communication and care, is what has kept us; all these years ."
We responded:
"Tyra, 16 years! We are so grateful to have you and your family with us. Your loyalty and trust mean more than you know. Thank you for recognizing our team and the care they put into helping our customers every day. We truly appreciate you and your family!"
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James Vance

August 7, 2026

5  out of  5
rating by James Vance
"Very impressed by the way Kyle answers the phone. You can tell he’s smiling and enjoyis helping State Farm’s insured. Great job and thanks for all your help !👍👍👍👍"
We responded:
"Thank you so much, James, for the wonderful 5-star review! We love hearing that Kyle’s smile comes through the phone. He truly enjoys helping our customers, and we’re lucky to have him as part of #TeamKTE. We appreciate you and your kind words! Thank you so much for recognizing Kyle. We will make sure he knows his work is appreciated."
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Glenora Whitley

July 31, 2026

5  out of  5
rating by Glenora Whitley
"Nikki has been absolutely amazing to work with! She is professional, knowledgeable, and genuinely cares about her clients. She took the time to answer all of my questions, made everything easy to understand, and was always quick to respond whenever I needed help. Her kindness, patience, and excellent customer service made the entire experience stress-free. If you’re looking for someone who truly goes above and beyond, I highly recommend Nikki at State Farm. Thank you for all that you do! GREAT JOB 👍"
We responded:
"Glenora, thank you so much for this wonderful review! We couldn’t agree more—Nicki truly cares about our customers and always goes the extra mile to make sure they feel informed and taken care of. We’re so fortunate to have her on #TeamKTE, and even more fortunate to have customers who take the time to recognize her hard work. Thank you for trusting us with your insurance needs"
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Tony B

July 29, 2026

5  out of  5
rating by Tony B
"I have been with Kathy Thurmond Edwards State Farm for years. My son was in an accident yesterday and they were very helpful with getting us through the situation. I highly recommend Kathy and her great team."
We responded:
"Tony, thank you so much for your kind words and for trusting our office over the years. We’re so sorry your son had to go through an accident, but we’re grateful everyone knew to call us. Moments like these are exactly why we’re here—to help make a stressful situation a little easier. We truly appreciate you!"
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John Fowler

July 15, 2026

5  out of  5
rating by John Fowler
"Kathy and her team are awesome! We’re with them for life."
We responded:
"John, you just made our day! Thank you for your kind words and for trusting us “for LIFE!” That’s a commitment we don’t take lightly. My team and I are grateful for the opportunity to serve you, and we’ll try to be here whenever you need us. We appreciate you! "
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Ray Forbus

July 10, 2026

5  out of  5
rating by Ray Forbus
"Nicki has always helped me with anything. She's great to work with"
We responded:
"Thanks for sharing, Ray! We're glad Nicki has been so helpful. We'll make sure she knows her work is appreciated."
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Dondwai Cook

June 18, 2026

5  out of  5
rating by Dondwai Cook
"Absolutely the best insurance agents! Our family has been blessed by these wonderful people. They have always treated us so kindly and offer us wonderful customer service! Above and beyond! Plus, we have lots in common of high school days and living in Whitehaven. Thank you to a great team!"
We responded:
"We greatly appreciate your kind words, Dondwai! Serving your family and sharing those Whitehaven connections makes our work truly meaningful. Thank you!"
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nathan blalock

June 13, 2026

5  out of  5
rating by nathan blalock
"Excellent service!"
We responded:
"Mr. Blalock, thank you for the 5 stars and for allowing us to serve you over the years. We truly appreciate your continued trust and look forward to being here whenever you need us!"
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Tracy Noel

June 10, 2026

5  out of  5
rating by Tracy Noel
"My agent was very helpful and gave me the service that I expected. I was extremely pleased with her knowledge and her timely service."
We responded:
"We sincerely value your feedback about our helpful service, knowledge, and timely support. Thank you for choosing us."
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Alisha

June 9, 2026

5  out of  5
rating by Alisha
"I have been a client of Kathy Thurman Edwards for many years, and she consistently provides an exceptional, personalized experience. Kathy truly cares about her clients; she takes the time to explain complex details clearly and ensures I am always well-positioned. Our annual reviews feel like sitting down with family, especially since she always asks about my children, that are now grown. LOL

Furthermore, the office staff is top-notch—especially Kyle at the front desk, who is always warm, helpful, and professional. It is rare to find a team that delivers both expertise and such genuine kindness. Highly recommended!"
We responded:
"Thank you so much for your kind words and for trusting our office for so many years! It truly means the world to us to be part of your family’s journey and to watch your children grow through the years. Thank you for recognizing Kyle as well. He takes great pride in making every customer feel welcome, and your comments will mean so much to him. We appreciate your loyalty, friendship, and recommendation."
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JoAnn Cooper

May 18, 2026

5  out of  5
rating by JoAnn Cooper
"Kathy Thurmond Edwards is family to us. She’s been an amazing agent and friend. She has an amazing staff we love all of them and would love to send out a huge thank you, to Amber Ray for always getting me all my docs and questions answered to quickly."
We responded:
"JoAnn, you just made our day! Being called “family” is the greatest compliment we could ever receive. Thank you for trusting us all these years and for loving on our team the way you do. Our Amber Ray is pretty special around here! We’re so thankful for customers like you who make what we do feel a lot more personal than just insurance"
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Cathy Cox

May 4, 2026

5  out of  5
rating by Cathy Cox
"I really appreciate her staff being always ready to support and assist when needed. Velma has always been a lifesaver when needed. Every time I call she is always will to assist and help when needed. Thank you Velma for always being there for me and look forward to working with you more in the future."
We responded:
"Cathy, thank you so much for the sweet words! ❤️ We truly appreciate you taking the time to recognize our team. Velma has such a caring heart and genuinely loves helping people, so your message means the world to her. We’re thankful for your trust and loyalty and look forward to being here for you for many years to come. "
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Tony Cherone

April 23, 2026

5  out of  5
rating by Tony Cherone
"I've been a customer for 30 years and service has always been friendly, efficient and easy. Love the team Kathy has put together!!"
We responded:
"Thank you so much for sticking with us all these years, Tony! It truly means the world. Friendly, efficient, and easy is exactly what we aim for, and I'm so glad that's been your experience. "
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J King

April 22, 2026

5  out of  5
rating by J King
"The best agency with the best agents by far! Always available to help with a great attitude! My agent Nicki goes above and beyond without hesitation! GO SEE HER!"
We responded:
"We really appreciate your 5-star review, it means a lot to us AND NICKI! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions. We can probably answer a few questions about cool things to do in the Memphis area. :-)"
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C. Wilson

March 27, 2026

5  out of  5
rating by C. Wilson
"Kathy and team are awesome! I have been with them for 25+ years. Whenever I have a question or problem regarding insurance they are always my first thought and last stop! I have to give a special shout-out and thank you to Amber who recently got me a $400 refund based on an upgraded shingle I chosen when I got my new roof, which practically paid for the upgrade, and will be a big savings in the years to come. Great service and always a helpful!"
We responded:
"25+ years… now that’s the kind of relationship we don’t take lightly. Thank you for trusting Kathy and TeamKTE to be your first call—and your last stop! That’s exactly what we hope to be for our customers. That $400 refund + long-term savings is a win all the way around. She has such a great eye for details like that, and I’m so glad she was able to take care of you.



We truly appreciate you and look forward to many more years together! #TeamKTE"
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Alexis Cooper

March 19, 2026

5  out of  5
rating by Alexis Cooper
"I have been with state farm for years and I always come in and sit with Nicki Reed to go over any and everything I need help with. She is there for you and the sweetest person you will meet. I love that she is patient when working with you!"
We responded:
"Thank you so much for your kind review and for being a longtime part of our State Farm family here in Memphis! Nicki truly has a heart for helping people and takes the time to make sure every question is answered. We’re grateful to have her on TeamKTE and appreciate you trusting our State Farm Memphis office with your insurance needs!
"
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Cynthia Dougherty

March 13, 2026

5  out of  5
rating by Cynthia Dougherty
"Velma Hayslett my State Farm Customer Service Representative was such a big help to me today with my auto claim! She was very thorough & answered all my questions!"
We responded:
"Thanks, Cynthia, for the shout-out! Velma takes great pride in being thorough and making sure every question gets answered. We’re lucky to have her on TeamKTE and grateful you took the time to share your experience!"
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Corey Miller

January 12, 2026

5  out of  5
rating by Corey Miller
"I worked Jake and it was a great experience. He was very informative and made the process super easy. He was also able to save me money from my previous policy."
We responded:
"Greetings Corey, Thanks for the kind words! We're thrilled that you had a great experience at our location. We look forward to providing you with more great experiences in the near future. We're here for you anytime!"
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Bob Pearson

November 12, 2025

5  out of  5
rating by Bob Pearson
"Nicki gave an outstanding
Service. She was direct and precise with the information that provided to me. The whole office crew were very polite.
It made me feel like I was a part of the business or family.
I would definitely recommend
Everyone to come to state farm insurance for coverage of their property."
We responded:
"Bob, it makes our entire team smile to hear how well Nicki took care of you. The TeamKTE family works hard to make everyone feel welcome, and your experience is exactly what we strive for every day. We’re grateful for your recommendation. If you ever need anything, we’re right here.
"
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Nancy Howell

November 5, 2025

5  out of  5
rating by Nancy Howell
"Called the office ,Shellee set appointment with Nicki. Office very easy to find. Met wonderful Kyle. Met with wonderful Nicki and met Jake from State Farm, he even waved at me"
We responded:
"
Nancy, thank you for the wonderful 5-star review! I’m so glad Shellee made scheduling easy and that Nicki took great care of you. And yes—our very own Kyle loved meeting you too! Even Jake from State Farm enjoyed getting in a wave. We appreciate you, Nancy! —Kathy & #Teamkte
"
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Taylor Owen

October 24, 2025

5  out of  5
rating by Taylor Owen
"My experience with EVERYONE at Kathy’s has been so great! My mom has been with them for years and has spoken so highly when it was time to set up car and renters insurance on my own so I knew I would def get a quote from them as well as getting quotes from other insurance providers. After speaking with other agents at other providers I was so pleased with Valarie’s service there was no question who I would set up my policy with! Every question I had was answered clearly. Also, being relatively new to getting insurance set up I had questions that I felt like maybe stupid to ask, but Valerie never made me feel like I was asking a dumb question (that wasn’t the case for other insurance companies) and made sure that I understood my policy clearly and fully.

Thank you guys so much for all of your help! And Valarie keep up the great customer service!!"
We responded:
"Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that you and your mom have both had such positive interactions with our team. Valerie will be so happy to know her dedication and care made the process easy and comfortable for you—especially as you set up your own policy for the first time. We truly appreciate your trust in TeamKTE and look forward to continuing to serve you for many years to come!"
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jalal arar

October 23, 2025

5  out of  5
rating by jalal arar
"I absolutely love State Farm. My Rep niki makes you feel like family and is a joy to work with. I highly recommend State Farm for your home and auto needs."
We responded:
"Thank you so much Jalal! We're thrilled to hear that Nicki made your insurance experience such a positive one. She truly cares about each customer and it means the world to know you felt that personal touch. We appreciate your kind words and your trust in TeamKTE!"
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Stacey Foster

October 14, 2025

5  out of  5
rating by Stacey Foster
"Nicki was outstanding. She really made insurance shopping a pleasant experience. Thank you for making sure that I had everything that I needed. Nicki’s customer service is amazing. I love being treated like I matter where I spend my money and she was fantastic. Thanks and keep up the amazing work."
We responded:
"Thank you so much Stacey! We're thrilled to hear that Nicki made your insurance experience such a positive one. She truly cares about each customer and it means the world to know you felt that personal touch. We appreciate your kind words and your trust in TeamKTE! "
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Josh Loden

October 1, 2025

5  out of  5
rating by Josh Loden
"Kathy, Jake, and the rest of the gang are the best of the best."
We responded:
"Hi Josh —
Wow, thank you for such a kind shout-out! Jake and the whole TeamKTE gang work hard to take great care of our customers, and hearing that it’s noticed means the world to us. We’re so glad you’re part of our State Farm family and appreciate you trusting us with your insurance needs.

"
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Neyely Parra

September 26, 2025

5  out of  5
rating by Neyely Parra
"I’m not one to do reviews but I needed to thank my gals Amber and Valerie. I don’t know where to start all I can say is that there isn’t a situation where Amber and Valerie aren’t immediately on top of it!! I am so thankful for their support and how they make it seem like a breeze. Props to these gals. Excellent service as well as ABOVE AND BEYOND CUSTOMER SERVICE.
Price is reasonable but their service and commitment is priceless!"
We responded:
"Thank you so much for taking the time to share this — even when you weren’t planning to leave a review! Amber and Valerie will be over the moon to hear your kind words. They truly care about taking care of our customers and making things as smooth as possible, and it means the world to know their efforts made a difference for you. We’re grateful you trust TeamKTE to be there when it matters most! "