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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Henry Bartosch

Henry Bartosch

November 26, 2024

5  out of  5
rating by Henry Bartosch
"After an initial call to the State Farm customer service number, I followed up with a call to KTE and was referred to Velma Hayslett. Velma is a compassionate ace at her job. She is patient and thorough. She anticipates the calls that I would receive from State Farm claims and the content. Kathy was very helpful, too, as if I was a close relative. She followed our claim, as well with personal service on our behalf."
We responded:
"Thank you, Henry. We appreciate the feedback & praise for our Velma. And thanks for being a valued customer of ours."
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Morgan Brockman

November 12, 2024

5  out of  5
rating by Morgan Brockman
"Team KTE is the best! Great customer service!"
We responded:
"We appreciate the feedback and want to thank you for being a valued customer of ours!"
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Carlotta Jones

November 5, 2024

5  out of  5
rating by Carlotta Jones
"I am a senior citizen. I called to get a quote for Term life Insurance. I had the pleasure of speaking to an excellent and outstanding young man by the name of Jake. He was professional, knowledgeable, friendly, and courteous. Jake is an invaluable asset and a positive reflection for the State Farm Insurance Agency. Thank you"
We responded:
"Thank you so much for your kind words, Carlotta. We really appreciate you taking the time out of your day to share your experience with us. "
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rex carr

November 1, 2024

5  out of  5
rating by rex carr
"It was indeed a pleasure today to sign a combined home/auto policy with Kathy Edwards and Nicki Reed and this State Farm Agency. I moved my accounts from another insurer. I found the office cheerful and professionally managed. Both Kathy, as agent ,and Nicki, account representive, were extremely knowleable and helpful in assisting me in selecting the best policy. It is my pleasure to recommend this agency to anyone looking for either a new home or auto policy or considering switching from an agency that they are unhappy with or not meeting their needs."
We responded:
"Thank you very much for taking the time to give us some feedback, Rex . We are always wanting to hear from our loyal customers!"
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Alexis Cooper

October 25, 2024

5  out of  5
rating by Alexis Cooper
"Hands down I love Jenny Wolf. She makes sure you understand everything before signing or agreeing to anything no matter how long it takes you. She is there for you whenever you need her and she tries to save you as much money as possible. Plus she really sweet."
We responded:
"Thank you very much for your review, Alexis . We are incredibly lucky to have a customer like you!"
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Annie Blakley

October 16, 2024

5  out of  5
rating by Annie Blakley
"Always enjoy my visit with Nikki in Memphis she is very helpful and nice . Love the entire staff."
We responded:
"We appreciate the feedback and want to thank you for being a valued customer of ours!"
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Ray and Michelle Shaul

October 3, 2024

5  out of  5
rating by Ray and Michelle Shaul
"I hit a deer on my motorcycle and am fortunate to not be injured very bad. I was concerned about replacing the motorcycle and how the insurance would work out. However, State Farm came though for me! I am pleased with the settlement after the bike was totaled and was able to replace my motorcycle within a few weeks!! I am ready to ride again!! Thank You State Farm, Jenny and Nicki !!"
We responded:
"Thank you so much for your kind words, Ray. We really appreciate you taking the time out of your day to share your experience with us. "
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Jordan Taylor Johnson

October 1, 2024

5  out of  5
rating by Jordan Taylor Johnson
"Jake was so helpful! He answered every question I had and made the process easy!"
We responded:
"Thank you very much for taking the time to give us some feedback, Jordan . We are always wanting to hear from our loyal customers!"
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Bella Grace Esthetics

September 30, 2024

5  out of  5
rating by Bella Grace Esthetics
"Highly recommend speaking with Jake, he was very helpful and made the process very smooth for me. Customer service is 10/10."
We responded:
"Thank you very much for your review, Bella . We are incredibly lucky to have a customer like you!"
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Sharon Bader

September 26, 2024

5  out of  5
rating by Sharon Bader
"I am amazed by the level of personal contact and interest that this agency surrounds me with."
We responded:
"Sharon we are always here for you. We appreciate you! Kyle"
Profile photo of Diane Trubic

Diane Trubic

September 16, 2024

5  out of  5
rating by Diane Trubic
"I needed help installing the drive safe and save app on my husband's car. Kyle talked me through it when I couldn't get to the screen I needed. I couldn't have done it without him."
We responded:
"Thank you so much for your kind words, Diane. We really appreciate you taking the time out of your day to share your experience with us. "
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Michael

September 13, 2024

5  out of  5
rating by Michael
"I have been with State Farm and with Kathy Thurmond-Edwards for many years. She runs a great office. My recent policies review with Shelle went very smoothly. She was so helpful, answered all my questions, and a pleasure to work with."
We responded:
"Thank you very much for taking the time to give us some feedback, Michael . We are always wanting to hear from our loyal customers!"
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Shawnee W

September 13, 2024

5  out of  5
rating by Shawnee W
"I really really appreciate everything State Farm has done for my family and I over the years,. Nothing but good vibes and positive out comes!! Thank you Val and the whole team!!"
We responded:
"Thank you very much for your review, Shawnee . We are incredibly lucky to have a customer like you!"
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Suzanne

August 28, 2024

5  out of  5
rating by Suzanne
"Kathy is amazing and her agents are awesome! Always gives you the beat rates and explains everything. I will say it's the best State Farm office around!"
We responded:
"We appreciate the feedback and want to thank you Suzanne for being a valued customer of ours!"
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Emily Keplinger

August 1, 2024

5  out of  5
rating by Emily Keplinger
"Looking for someone who will always have your back? Look no further...the folks at Kathy Thurmond-Edwards' office of State Farm Insurance know what to do to make your life a bit easier to manage. I recently followed Velma Hayslett from her former State Farm office to Kathy's office - and can highly recommend their services for anyone looking for competency and excellence in customer service."
We responded:
"Thank you very much for taking the time to give us some feedback, Emily . We are always wanting to hear from our loyal customers!"
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Jenn Hoth

July 22, 2024

5  out of  5
rating by Jenn Hoth
"Nicki Reed is the absolute best! She got me set up super quickly then kept me fully informed every step of the way! I had a lot of legal stuff and paperwork things happening and needed insurance docs TWICE, and she was absolutely on point both times. I'm so glad one of my besties sent me to her."
We responded:
"Thank you very much for your review, Jenn . We are incredibly lucky to have a customer like you!"
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Erin Benfield

July 18, 2024

5  out of  5
rating by Erin Benfield
"Loved talking to Jake from State Farm haha! He was incredibly patient with me over the course of several months as I considered switching to State Farm. It was nice to talk to someone local too."
We responded:
"We appreciate the feedback and want to thank you for being a valued customer of ours!"
Profile photo of Kenneth Dold

Kenneth Dold

July 12, 2024

5  out of  5
rating by Kenneth Dold
"I have had State Farm Insurance my entire adult life. I just recently changed my agent to Kathy because my other agent was in another city. After meeting with Nicki Reed about my policies and after making some changes, I felt really at ease due to the professional and personal way I was treated. If you’re thinking about insurance, I strongly encourage you to check with Kathy Thurman Edwards agency."
We responded:
"Thank you so much for your kind words, Kenneth. We really appreciate you taking the time out of your day to share your experience with us. "
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p gooch

July 11, 2024

5  out of  5
rating by p gooch
"Kathy Thurmond Insurance Company and ALL employees ROCK😎😎"
We responded:
"Thank you very much for taking the time to give us some feedback, P . We are always wanting to hear from our loyal customers!"
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Adam White

July 6, 2024

5  out of  5
rating by Adam White
"The team at this office could not be better. I was having an issue getting insured for my first time home purchase due to a prior claim on the home that no one else could handle. They cut right through in minutes. And then matched my car insurance rate and bundled it to the home - cutting hundreds of dollars off the home policy as a result. Calls are always answered throughly and if an agent needs to call me back they are always prompt and on top of the details. AND THEY LISTEN to everything you feel you need to share with empathy and understanding."
We responded:
"Thank you very much for your review, Adam . We are incredibly lucky to have a customer like you!"
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Dave Brown

June 27, 2024

5  out of  5
rating by Dave Brown
"(Nikki) Very professional and her Customer Service skills are impeccable!! 800 numbers forget about’em … I can call Nikki directly or leave a message and she responds promptly. Focused and driven matter not the situation. Knowledgeable of the subject matters and always let it be known of my options. Nikki treats me as if I’m her only client and for that I’m very grateful. KUDOS to you Nikki!!!….as always Thanks for taking care of me!!!"
We responded:
"Dave thanks for your kind words. We appreciate you and look forward to a great future! "
Profile photo of Karen Palmer

Karen Palmer

June 21, 2024

5  out of  5
rating by Karen Palmer
"Wonderful service. Everyone in the office is helpful and I highly recommend them!"
We responded:
"Thank you so much for your kind words, Karen. We really appreciate you taking the time out of your day to share your experience with us. "
Profile photo of AR StaffHealth

AR StaffHealth

June 18, 2024

5  out of  5
rating by AR StaffHealth
"Kyle and Nicki are fantastic! Pleasure to work with!!"
We responded:
"Thank you very much for taking the time to give us some feedback, Ar . We are always wanting to hear from our loyal customers!"
Profile photo of Jowaine Jackson

Jowaine Jackson

June 18, 2024

5  out of  5
rating by Jowaine Jackson
"Nicki and Jenny are the best people as agents u guys holds the best customer service and that’s y am still apart of the State Farm family since 2017"
We responded:
"Jowaine so nice meeting you today and thanks for your kind words. We appreciate your business and look forward to a great future! "
Profile photo of Jenny Rainey

Jenny Rainey

June 18, 2024

5  out of  5
rating by Jenny Rainey
"Getting new insurance with State Farm was one of the most pleasant experiences ever! Valerie is my insurance rep and she made the whole process easy and enjoyable. This office location has some of the nicest people; Velma,Kyle, Jenny just to name a few. You don’t feel like a customer, you feel like one of the family! I will always suggest this State Farm to all my friends and family!!"
We responded:
"Jenny thanks so much for your kind words. You are family. We appreciate your business and look forward to a great future! "